127227 http://uservoice.com/users/127227-fanzivino http://www.gravatar.com/avatar/0b3291059815a75cb1e7721be3bfa58c?default=http://uservoice.com/images/icons/default-avatar.jpg fanzivino fanzivino fanzivino 40 22 23979 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23979-sub-tickets Sub-Tickets will allow you to create single or multiple tickets off of the parent ticket. This will allow multiple items to be worked on simultaneously for one issue. Sub-Tickets will allow you to create single or multiple tickets off of the parent ticket. This will allow multiple items to be worked on simultaneously for one issue. 15 0 3268 New Features general 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:13:36Z 2008-09-09T13:13:36Z general 23982 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23982-mobile-version-of-helpdesk Version of HelpDesk to run efficiently on mobile devices. *Create new ticket *Respond to ticket *Close ticket Version of HelpDesk to run efficiently on mobile devices. *Create new ticket *Respond to ticket *Close ticket 85 2 3268 New Features general 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:18:32Z 2008-09-09T13:18:32Z general 68344 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/68344-add-tagging-to-tickets Such as with flickr and other websites.. if we are having a common issue we can tag a series of tickets with that issue such as "XYZ Database Error 44." Then when we resolve that issue, we can easily ... Such as with flickr and other websites.. if we are having a common issue we can tag a series of tickets with that issue such as "XYZ Database Error 44." Then when we resolve that issue, we can easily view that tag and close out all of those tickets, or look at the other tickets to see what information is common to them all to possibly help diagnose it. Another example would be a tag for "Confirmed bad monitors" - that way we could quickly pull up which tickets need monitor replacements without going into every ticket in the monitors class to see which we have confirmed as actually bad and which we haven't. Allow multiple tags would be helpful. 19 0 3268 New Features general 122703 mwolfe mwolfe mwolfe 2008-11-11T19:52:51Z 2008-11-11T19:52:51Z general 69503 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/69503-having-vip-option-on-help-tickets I'd like there to be an option to escalate help tickets for a VIP. If a VIP of an organization calls in a help ticket, it's priority gets escalated by default, and/or be assigned to a technician or ... I'd like there to be an option to escalate help tickets for a VIP. If a VIP of an organization calls in a help ticket, it's priority gets escalated by default, and/or be assigned to a technician or tech pool. This way, a VIP can get help ASAP. 19 2 3268 New Features general 127227 fanzivino fanzivino fanzivino 2008-11-12T16:05:29Z 2008-11-12T16:05:29Z general 2008-11-12T15:53:03Z 2009-11-02T08:05:51Z