41858 http://uservoice.com/users/41858-bigwebapps http://www.gravatar.com/avatar/400a2569d963629ed7ee9ee541956ed0?default=http://uservoice.com/images/icons/default-avatar.jpg bigwebapps bigwebapps bigwebapps 53 622 138308 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/138308-custom-fields-specific-to-class When a user creates a new ticket and they select a problem type, ask users questions specific to that issue and record the responses. This would work best when configurable by the site... When a user creates a new ticket and they select a problem type, ask users questions specific to that issue and record the responses. This would work best when configurable by the site technicians/administrators (as opposed to a generic set of questions across all bigweb clients). It would also be useful to help the helpdesk staff get information that the on-site technicians need. 6 0 3268 New Features general 2009-03-11T14:00:52Z 2009-03-12T17:22:11Z general 23979 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23979-sub-tickets Sub-Tickets will allow you to create single or multiple tickets off of the parent ticket. This will allow multiple items to be worked on simultaneously for one issue. Sub-Tickets will allow you to create single or multiple tickets off of the parent ticket. This will allow multiple items to be worked on simultaneously for one issue. 15 0 3268 New Features general 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:13:36Z 2008-09-09T13:13:36Z general 2008-09-09T12:06:25Z 2009-11-14T14:38:40Z