56302 http://uservoice.com/users/56302-mike-bigwebapps http://www.gravatar.com/avatar/e0fdf12c9e29653d9c0b73a25f224850?default=http://uservoice.com/images/icons/default-avatar.jpg Mike-bigWebApps Mike-bigWebApps Mike-bigWebApps 40 0 23978 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23978-alternate-technician-and-user-on-ticket Allow people other than the main user and technician to be associated with a ticket for communication and collaboration reasons. Allow people other than the main user and technician to be associated with a ticket for communication and collaboration reasons. 29 3 3268 New Features general Alternate Users have been added as a option to bigWebApps HelpDesk now. Alternate Users have been added as a option to bigWebApps HelpDesk now. 41858 bigwebapps bigwebapps 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:12:25Z 2009-03-10T23:41:57Z general 23981 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23981-reports-sent-via-email Reports emailed to key individuals on a scheduled basis. Choose file type to be delivered (PDF, XLS, XML, etc.) Reports emailed to key individuals on a scheduled basis. Choose file type to be delivered (PDF, XLS, XML, etc.) 6 0 3268 New Features general 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:16:29Z 2008-09-09T13:16:29Z general 23984 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/23984-time-based-notification-emails Add the ability to set notification rules based on the age of ticket, inactivity on a ticket, percentage of SLA Multiple people could be added to each rule, so managers could be notified... Add the ability to set notification rules based on the age of ticket, inactivity on a ticket, percentage of SLA used/left. Multiple people could be added to each rule, so managers could be notified when a task is not being attended to. 35 0 3268 New Features general 41858 bigwebapps bigwebapps bigwebapps 2008-09-09T13:24:07Z 2008-09-09T13:24:07Z general 34245 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/34245-asset-discovery 17 0 3268 New Features general 56302 Mike-bigWebApps Mike-bigWebApps Mike-bigWebApps 2008-10-07T16:00:19Z 2008-10-07T16:00:19Z general 271049 http://bigwebapps.uservoice.com/pages/3268-new-features/suggestions/271049-sla-packages-for-individual-accounts Add the option to allow individual response, completion, hours of operation, goal times to be set on individual accounts within account manager. Add the option to allow individual response, completion, hours of operation, goal times to be set on individual accounts within account manager. 4 0 3268 New Features general 2009-07-28T18:09:07Z 2009-07-28T18:09:07Z general 2008-10-07T15:53:39Z 2009-08-03T16:14:14Z